![]() ![]() Track orders as they move along the supply chain toward the customer, making information visible to the customer in the process Register the receipt of a new order in the system, confirming the customer For a software solution to be included in the order management category, it will usually include the following feature: These include the size of the organization, the type of customers they will be shipping products to, and the level of compatibility between the potential software and existing systems. Several considerations need to be factored in when a business decides on an order management solution. This type of software is increasingly provided as Software-as-a-Service (SaaS), as the online connectivity makes it easier to provide customers with the means to check the status of their orders. Furthermore, it will typically interface with software solutions handling these aspects of a business if it is not already part of one of those solutions. Order management software is closely related to inventory management and supply chain management. Organizations across Canada using this kind of system can provide detailed updates on the status of a customer's order and also be apprised of any issues in the supply chain, sometimes allowing for alternative measures to be taken. In addition to giving an organization a better picture of their inventory-even when said inventory is in transit-one of the main advantages of this type of software is the ability to provide an improved customer experience. It will also feature some inventory management functionality and backorder management for orders of products that are not currently available. Order management software can register an order in the system when it is received, track that order as it moves through the supply chain toward the customer, and register a completed order upon delivery. ![]() ![]() There are many aspects of the order process that this type of software deals with, but the core features revolve around the main stages of the order. This type of software tracks a range of variables, including things like third-party logistics, so that a clear picture of the order process can be built. The process of order management in modern Canadian business is far more complicated than it used to be, with higher expectations regarding visibility, and updates delivered directly to the customer. Order management software is a software solution for handling an order, from its initial acceptance to its final shipment. ![]()
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